Privacy Policy


We are committed to protecting your privacy at Aelia Duty Free.

If we collect or otherwise deal with your personal information, we will comply with the National Privacy Principles contained within the Privacy Act 1993.

Aelia Duty Free customers can choose to be added to our email newsletters and receive our best deals sent straight to their Inbox.

Customers can opt out of receiving our emails and newsletters at anytime. We will never share or sell your personal information.

We collect information (such as your name, shipping and billing address, credit card number, email address, etc.) from you that we need to:

  • Process your order
  • Provide you with customer support
  • Allow you to use the website
  • Send you newsletters and other communications

Please note that we do not store Credit Card information.

We may share information collected by us with third parties to help process your order (e.g. shipping companies, credit card processors, etc.) or to provide statistical and demographic analysis to help us and our business partners provide you with better services and offerings. However, we do not share, rent, lease, or sell your personal information (e.g. your email address, your credit card information, your name, your address, etc.) to any third party for their independent use or benefit.


Microsoft Clarity & Aelia Duty Free Auckland Website
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our Auckland website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Changes to the Privacy Statement

We may change our policies and update the Privacy Statement from time to time and will publish it on our website at If you have any concerns or inquiries about how we deal with your personal information, you should contact us on 0800 829 3733 (NZ customers) or 1800 652 169 (AU customers)